About the role
You’ll be the first line of defence for production systems owning incident response, root cause analysis, and continuous improvement of application health. Your work will directly influence uptime, stability, and how fast teams recover when things go wrong. You’ll also play a key role in maintaining observability across the stack -dashboards, alerts, runbooks - and in supporting deployments and change management processes.
Key responsibilities
- Provide Level 2 support for production applications, ensuring high availability and performance
- Monitor application health and proactively identify and resolve issues
- Perform root cause analysis (RCA) for recurring incidents and implement preventive measures
- Handle incident, problem, and change management processes
- Troubleshoot application, infrastructure, and integration issues
- Work closely with L1 support, development, and DevOps teams
- Maintain and improve monitoring dashboards, alerts, and runbooks
What we look for
- 2–3 years of experience in application support, production operations, or a similar role
- Strong hands-on experience with monitoring tools such as Dynatrace, AppDynamics, New Relic, CloudWatch, ELK, or Splunk
- Solid understanding of log analysis, performance tuning, and incident management
- Working knowledge of Linux/Unix systems and SQL
- Familiarity with web, API, and microservices architectures
- Experience with REST APIs and tools like Postman
What we offer
- A role where your operational instincts and decisions truly matter
- A fast-moving, supportive engineering environment
- Exposure to modern cloud, DevOps, and observability practices
- Opportunities to grow into senior support, DevOps, or reliability engineering
- A team that values learning, collaboration, and ownership