About the role
As a Site reliability engineer, you will play a key role in both development and team support. You will work closely with Tech Leads and Architects, contribute actively to the codebase, and help shape technical solutions across the DevOps/Site reliability team.
Key responsibilities
- Providing reactive and proactive support through troubleshooting of technical issues, unblocking and detecting root cause(s) based on SLAs for infrastructure issues
- Deploying, automating, maintaining and managing AWS/GCP/Azure cloud-based production systems, to ensure the availability, performance, scalability and security of productions systems
- Building, releasing and configuration management of production systems that need to be supported 24*7 uptime
- Ensuring critical system security using the best-in-class cloud security solutions
- Ensuring that systems are fully operational, and any loss of service is restored within SLAs
- Engaging and coordinating with stakeholders such as engineering and third parties during the issue resolution process
- Providing solutions to technical problems for systems patching, deploying, managing, and integrating with other/third-party products and server platforms, or networks
- Proactively identifying improvement opportunities and product enhancements to improve efficiency
- Managing and maintaining the existing application/infrastructure test environments up to date by working/coordinating with the relevant teams
- Analyzing, tracking and resolving stakeholder questions in a prompt manner
What we look for
- A Bachelor’s Degree in Computer Science, IT or equivalent qualification
- Fresh graduates with internship experience in DevOps and/or Site Reliability Engineering
- Experience with integrating, aiding support for and troubleshooting, and identifying the root cause of issues in dynamic environments, while working cross-functionally
- Strong analytical and problem-solving skills
- Experience in Cloud technologies like AWS, Azure, GCP, etc. •
- Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop
- The ability to work in a roster-based environment including night shifts and weekend shifts
- Experience in DevOps concepts, tools and automation capabilities
- The ability to program/automate with one or more languages, such as Python, Shell, Java, and AI tools