Executive summary
Frontwalker helped build the client's mobile service app, giving customers who had financed a purchase through an affiliated retailer self-service access to their accounts, invoices and support - all secured with mobile BankID.
The challenge
1. Business challenge
The project required convenient, secure self-service access to financing account information, allowing customers to handle common service needs without calling customer support.
Key business challenges included:
- Customers with financing arrangements through the client needed convenient, secure self-service access to their account information.
- Common customer needs - checking balances, viewing invoices and getting quick answers - needed to be available without requiring a phone call.
2. Technical challenge
The app required secure mobile BankID authentication, PDF access to invoices and statements, and an integrated financing calculator.
Key technical challenges included:
- Secure authentication was required via mobile BankID to protect sensitive financial information.
- The app needed to present account statements and invoices as downloadable, printable and emailable PDFs.
- A financing calculator needed to be built directly into the app experience.
What we did
1) Frontwalker’s approach and solution
Frontwalker worked directly with the client to develop a mobile app with secure BankID-based login, integrating account information, invoices, statements and customer support features into a self-service experience.
2) Delivered solution
- A mobile app giving customers access to account balances, transactions, card information and monthly statements
- PDF-based invoice and statement viewing with print and email options
- An in-app FAQ, direct-call option, and a contract-financing calculator
3) Engineering & delivery
- Mobile app development with secure BankID-based login
- Integration of account, invoice and statement data into a clean, self-service mobile experience
4) Collaboration model
- Direct development collaboration with the client on a customer-facing mobile channel.
Business impact / results
Outcomes achieved
- Customers gained secure, convenient self-service access to financing account information.
- Reduced reliance on phone-based customer service for routine account queries.
- A more modern, mobile-first service channel for customers.
